Here are the most frequently asked questions about the Greyhound Discovery Pass:

1. How does the pass work?
2. For how long is the pass valid?
3. Do the coaches make stops?
4. Do the coaches operate 24 hours a day?
5. Can I get help to plan my itinerary?
6. What time should I check in?
7. How much luggage am I allowed to bring for free?
8. What are the rules about taking hand luggage onboard?
9. Can I book my seat on the bus?
10. If I miss a departure or a connection, what should I do?
11. Is smoking allowed on Greyhound buses?
12. What is the refund policy?
13. What if I lose my pass?
14. What if I want to travel to somewhere other than where my pass goes?
15. Can I extend my pass?
16. Traveling east of Montreal?
17. Is my pass honored on other carriers besides Greyhound?

1. How does the pass work?

For travel on Greyhound Lines within the United States:
• Present your Greyhound Discovery Pass at select ticket counters and receive a ticket to present to the driver upon boarding. A ticket is required for each trip taken with the pass. There is no additional charge for these tickets.

For travel on Greyhound Lines within Canada:
• Present your Greyhound Discovery Pass at select ticket counters for validation. Next, present your validated pass and photo identification to the driver upon boarding. Individual tickets are not necessary.

For travel on other carriers:
• Present your Greyhound Discovery Pass at the ticket counter prior to boarding and either receive a ticket to present to the driver upon boarding or receive a ticket booklet. Exchange a coupon in the booklet for tickets for each leg of your trip. There is no additional charge for these tickets. See below for travel in Eastern Canada.


2. For how long is the pass valid?

You may travel anytime between the starting date of the pass and midnight of its expiration date, depending on the number of days purchased. You may make stops at any point during the duration of the pass, providing you finish your travel within the time limit for which your pass is valid.

To request a change to your start date on a Greyhound issued ticket you must present your valid ticket at a Greyhound Terminal prior to the original start date issued. No changes will be made after the start date becomes effective.


3. Do the coaches make stops?

Yes. Coaches stop en route according to predetermined schedule. Most schedules will include a break/meal stop every 3 to 4 hours.


4. Do the coaches operate 24 hours a day?

Greyhound coaches travel around the clock, so you can travel by day and enjoy the scenery through wide, panoramic windows. Or, select a night service and relax in a reclining seat with reduced interior lighting. All Greyhound coaches are equipped with air conditioning, a restroom on board, reclining seats with headrests, and tinted windows.


5. Can I get help to plan my itinerary?

Yes. To help plan your itinerary, timetables are available online on greyhound.com. Timetables are also available from your local Greyhound office. Also, we have provided an estimate of travel times between popular North American routes. Canadian route information is available on greyhound.ca.


6. What time should I check in?

To make travel easier, plan to arrive at the terminal at least one hour before departure time. This will allow you to locate the departure gate and check your luggage coachside. Please ensure that your luggage is clearly labeled for easy identification.


7. How much luggage am I allowed to bring for free?

Adults may bring two pieces of checked luggage and two carry-ons. Children may bring one piece of checked luggage and two carry-ons. Checked luggage may not exceed 24 X 24 X 45 inches. Carry-ons may not exceed 11 x 11 x 16 inches for one overhead bin piece, and 7 x 7 x 14 inches for one under-seat piece. More information on baggage here.


8. What are the rules about taking hand luggage onboard?

Hand luggage may be placed in the overhead rack above your seat. Please remember to take all valuables with you when you leave the bus for rest or meal stops.


9. Can I book my seat on the bus?

You cannot reserve a seat ahead of time. When you arrive at the terminal, you can find out if a seat is available. For updated schedule information, call us toll free throughout North America: 1-888-GLI-PASS.


10. If I miss a departure or a connection, what should I do?

Contact the nearest Greyhound representative for instructions on boarding the next available coach. Information on the nearest terminal can be found on the Greyhound US or Canada Web sites, or in the white pages of a local phone book.


11. Is smoking allowed on Greyhound buses?

Smoking is not allowed on Greyhound buses.


12. What is the refund policy?

Standard cancellation penalty of 20% applies to all passes submitted for refund.

Refunds to original purchaser only.

All refunds must be processed before the printed start date on issued pass or ticket.

If any portion of the pass has been used, no refund will apply.

Please keep a copy of your ticket purchase for your records.

For non-Canadian and non-U.S. purchases, any unused pass may be refunded through the agency from which the ticket was purchased.

For purchases made in the United States or on Greyhound.com, please submit refunds to the following address:

Greyhound Lines, Inc.
Attn: Refund Department
P.O. Box 660689
Dallas, TX 75266-0689

For purchases made in Canada, please submit refunds to the following address:

Greyhound Canada Transportation Corp.
National Customer Service
877 Greyhound Way SW
Calgary, Alberta T3C3V8

Travelers are responsible for providing proper documentation to customs officials when crossing international borders. Should entry be denied to an individual, Greyhound, its partners, or affiliates will not refund any monies.


13. What if I lose my pass?

Safeguard your tickets as you would your money. Greyhound assumes no responsibility for lost or stolen tickets and they will not be replaced or redeemed.


14. What if I want to travel to somewhere other than where my pass goes?

If you wish to travel beyond the scope of your pass, you will have to purchase a separate ticket for that portion of the trip.


15. Can I extend my pass?

No extensions are offered at US or Canadian terminals.


16. Traveling east of Montreal?

The Discovery Passes are valid on all routes serviced by Orleans Express/Acadian Lines. For route or schedule information for Acadian Lines, you can contact 1-800-567-5151. For information about Orleans Express routes and schedules contact them in Montreal at 514-842-2281, or in Quebec City at 418-525-3000.

If you are traveling towards Ontario on a Discovery Pass, when you get to Montreal go to the ticket counter to have your coupons re-issued to a flash pass.

If you are traveling to any points between New Glasgow and Sydney, Nova Scotia, including North Sydney for the Newfoundland ferry, the only departure that makes direct connections from Montreal is the 10:20 p.m. departure. The 6:00 a.m. departure does not make direct connections.

None of the terminals in the Acadian system stay open 24 hours a day. Passengers are required to find overnight accommodations at their own expense if needed.

Discovery Passes are valid on all routes serviced by Orleans Express/Acadian Lines. For route or schedule information for Acadian Lines, you can contact 1-800-567-5151. For information about Orleans Express routes and schedules contact them in Montreal at 514-842-2281, or in Quebec City at 418-525-3000.

Discovery Passes are not valid in Newfoundland, or on the South Shore of Nova Scotia with Trius Tours.


17. Is my pass honored on other carriers besides Greyhound?

The passes are honored on these carriers.